Assessments with TrackTik
We are dedicated to providing top-notch security services through our innovative use of technology and rigorous quality control measures. We aim to exceed our clientsʼ expectations and ensure the safety and satisfaction of everyone we serve.
Usage of TrackTik
The Tracktik system tracks officers’ clock-in/out times. If a guard is late, supervisors receive automatic alerts. Supervisors conduct unannounced site inspections to ensure guards are on post and alert. Guards must call in hourly during evening/midnight shifts; non-responsive guards prompt immediate supervisor dispatch. Guards log activities on Tracktik dashboard (round times, hazards, etc.) and make rounds as per instructions. Monthly evaluations ensure adherence to duties and post orders.
Guard Arrival and Departure
Ensuring on-time arrival and departure of guards using the advanced TrackTik guard patrol and GPS system.
Field Inspection Supervisors
Dedicated supervisors conduct unannounced site inspections to ensure guards remain alert and on post, maintaining security standards.
Continuous Guard Monitoring
We employ a 24-hour command post to monitor guards, requiring hourly check-ins and dispatching supervisors for non-responsive guards.
Our Client Goals
Quality control is client satisfaction and excellent customer service and these goals are met by using the following to identify and correct deficiencies in the quality of service before the level of performance becomes unacceptable:
- Direct contact with clients
- Periodically performing surprise inspections by field supervisors
- Continuing to provide in service training and customer service to our entire staff
